Please allow 1-2 days after your order has been placed for processing and packing.
Average lead time is 7-10 working days.
For urgent shipments please contact us, so we can make sure your order will reach you in time.
Once you place your order online, we will send you an email acknowledging the receipt of your order. Once your order has shipped, we will send you a second email with shipping information and expected delivery date/time (Please check your junk/spam/promotions folders for the invoice as well).
Orders of in-stock items may be cancelled if you contact us before they are dispatched, which is within 6 hours of placing the order. Once your package is en route, our return and exchange policies apply.
RETURNS AND EXCHANGES
We only offer Exchange, no Returns. Our Exchange policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Exchange is only possible if the product is received in a leaked condition ( for paints and sealers ) and damaged condition ( for brushes and other accessories) . It must also be in the original packaging, i.e. the box/shipper that in comes in along with the packing ship that has the tracking code and other details printed on it. Get in touch with us on +919967527174 or email@example.com.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Despite all precautions (using 5 ply corrugated boxes, multiple wraps and fillers) due to the fragile nature of the product and inefficient handling of fragile items during transit by transport partners there may be minor damages ( dents ) in the product when delivered at your doorstep. We shall ensure that the integrity of the product is not compromised when delivered to you and that the effects are only cosmetic, if any. We hope you shall be able to overlook the same and continue to support us in our endeavour to brighten up homes !
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.